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Arash_Asmar Author

Level 1

4 points

Audio is disabled during calls

Hello there

My iPhone audio is not working during calls the speaker option is gray and can’t be use as well also I can’t make call or put voice on apps as well the audio of voice recorder and camera are not working … but Rining and music are fine

I tried all troubleshooting option suggested but no reason

Is it a software issue or hardware?
any one have same experience please help me

iPhone 7, iOS 15

Posted on Nov 6, 2021 6:16 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,928 points

Posted on Nov 7, 2021 1:15 AM

If you have a hearing or sound issue on your device then please try some of these processes to set it right

If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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Audio is disabled during calls

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