M1 Mac mini ethernet issue

Recently bought a new upgraded M1 mini with the 16G RAM and 512Gb drive, amazing machine... except the ethernet port. I had an old cat5e cable connected when I upgraded to Monterey which kept failing, I noted the clips on the cable had become worn out and were probably the cause of the unreliable network signal over ethernet. Bought a basic cat6 cable and tried again, this time to see there was absolutely no ethernet connection when the cable was plugged in. Modem rebooted, Router restarted, Mac restarted, still no connection. Then on a whim I physically reached around the back of the Mac and discovered that even clipped in, the ethernet cable still had room to move. I held the connector into the Mac and lo-and-behold a stable connection. I shouldn't have to return this cable as it is brand new and the header card is of course ripped to shreds. I have an elastic band wedged in to help the clip keep the cable there but it seems Mickey Mouse. Would love to hear some solutions. Could it be that the ethernet port isn't designed to spec?

Posted on Nov 7, 2021 4:37 PM

Reply

Similar questions

4 replies

Nov 11, 2021 7:08 PM in response to krysztov

When did you purchase the M1 Mac Mini?

Apple has a 14 day no questions asked return policy.

see > https://www.apple.com/shop/open/salespolicies


If you are past that 14 days return period, there is still hope you can get a replacement or repair, if the unit is found to be defective. Sadly you will need to contact Apple Support and go thru the hoops.

see > https://getsupport.apple.com

Nov 11, 2021 2:37 PM in response to den.thed

Ok that is a textbook answer, well done which of course one can read (if you take the time to read my post) that I indeed tried a different cable.


I should also point out that in troubleshooting (oh yes I do it right) I actually physically hold the cable in and you can actually feel the clip move a few millimeters, then the Ethernet control panel shows connected as long as you are holding it tight. Let go and you actually can hear it pop out, no connection. Tried my cable both my previous generation Mac Minis use with no issue, same thing. From the looks at my Googling I see I’m not the only one having Ethernet issues…

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

M1 Mac mini ethernet issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.