Foundation on TV App not working with HDR Monitor

I am attempting to watch Foundation on my Apple MacBook Pro with an HDR monitor and am continually blocked from watching it due to a “This Monitor is not HDR compatible” error. My LG monitor is HDR compatible, and literally every other Apple app film and other shows that I own are working with this monitor hooked up except for Foundation. Foundation itself has also always worked until today. This is incredibly frustrating as I would like to watch contact that I pay for. What could be the problem?

Posted on Nov 7, 2021 6:01 PM

Reply

Similar questions

1 reply

Nov 8, 2021 1:47 PM in response to dredre2k

Hello dredre2k, 


Thanks for reaching out on the Apple Support Communities! We know how important it is to be able to continue watching Foundation on your MacBook Pro. Based upon the information provided, it appears that you're only having an issue with one episode of Foundation not playing through the LG monitor that you have connected to your MacBook Pro.


If this is correct, let’s begin with some basic troubleshooting, if you haven’t done so already, and then work our way toward more complex ones. This will help us to isolate the issue further:


1 - Quit the Apple TV app on your MacBook Pro. If it will not quit, follow these steps to force it to quit: How to force an app to quit on your Mac


2 - Restart your MacBook Pro: Go to the Apple menu in the top left corner of your screen > Restart. 


3 - Launch the Apple TV app, and see if you're able to continue watching Foundation. If the issue persists, disconnect the LG monitor and try playing it only on the MacBook Pro.


4 - If the episode will not play through the MacBook Pro, restart your MacBook Pro in safe mode and test again: Use safe mode to isolate issues with your Mac


5 - If still occurring in safe mode you’ll need to create a new user and test it out again. This article will show you how: How to test an issue in another user account on your Mac.


We look forward to hearing the results, so we can further assist you. If you’re seeing any error messages, let us know the full verbiage of those messages. 


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Foundation on TV App not working with HDR Monitor

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.