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Level 1

13 points

Why is FaceId so hard to use on the iPhone 13 pro max?

Why does Faceid not work on the 13 Pro Max as well as it does on other models?

iPhone 13 Pro Max, iOS 15

Posted on Nov 8, 2021 4:55 AM

Top-ranking reply

Level 10

208,590 points

Posted on Nov 8, 2021 5:01 AM

If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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