Why is FaceId so hard to use on the iPhone 13 pro max?
Why does Faceid not work on the 13 Pro Max as well as it does on other models?
iPhone 13 Pro Max, iOS 15
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See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support
and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio