iPhone 13 not playing music through car

I recently got an iPhone 13 to replace my iPhone 12. Very quickly, I realized that it won’t play music (or anything) through car speakers. I originally was using a usb connector, I’ve also tried switching to an aux cord but that didn’t help. I’ve tried turning off EQ, restarting my phone, and cleaning out the charging port even though it’s brand new. My phone charges when connected so I know it’s not an issue with the cord, but the phone itself.


Is there any other way to fix this or is it a bug I’ll have to wait for Apple to fix?

Posted on Nov 8, 2021 12:05 PM

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3 replies

Nov 9, 2021 11:26 AM in response to amberember2

Hi, amberember2, and thanks for reaching out. We see you're having trouble playing content to external sources using your iPhone 13. We'll be glad to assist.


To begin, do you have this issue with any other devices aside from your car? You'll need to rule that out to make sure. This could be done by testing with a friend's iPhone or similar in your car.


If the issue persists there, it is also possible that there is still an issue with your cable. Since data and power travel on separate connections within the cable, it's entirely possible that the internal data connectors are damaged, and the ones delivering power are not. Please see the relevant steps in this Apple resource:


How to connect your iPhone, iPad, or iPod touch to your car


We hope that helps out. Let us know the results and we can make some further recommendations.


Cheers!

Nov 9, 2021 4:29 PM in response to amberember2

Hi, amberember2. In that case, we'd still recommend trying it with another device to see if the issue persists. Outside of that, you're likely looking at having your iPhone repaired.


At this point, it could still potentially be an issue with your car stereo. If you're unable to test your car stereo with another device or test your iPhone on other similar stereos or speakers; you can look into your repair options for the iPhone here: iPhone Repair and Service



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iPhone 13 not playing music through car

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