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Factory reset while erase button is not clickable

Hi! trying to factory reset my computer - On the Disk Utility page the erase button is there but not clickable. Can you help me out?

MacBook Pro

Posted on Nov 8, 2021 1:08 PM

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Level 6

12,110 points

Posted on Nov 8, 2021 2:47 PM

are you booted into the drive you want to erase? if yes, that's why it's not working.

to reset the mac back to original, please see these instructions: What to do before you sell, give away, or trade in your Mac - Apple Support

EDIT: you may also want to read Erase and reformat a storage device in Disk Utility on Mac - Apple Support

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Best reply

Level 6

12,110 points

Nov 8, 2021 2:47 PM in response to meaganpelletier

are you booted into the drive you want to erase? if yes, that's why it's not working.

to reset the mac back to original, please see these instructions: What to do before you sell, give away, or trade in your Mac - Apple Support

EDIT: you may also want to read Erase and reformat a storage device in Disk Utility on Mac - Apple Support

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Factory reset while erase button is not clickable

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