WhatsApp isn’t in the notification list

I’m not getting any notification from WhatsApp, I don’t have do not disturb mode active or any focus mode active. Also when I check in settings about notifications, I’m not able to find WhatsApp in the list.


I already reseted all settings, rebooted my phone, uninstalled and installed WhatsApp but nothing have worked.


iPhone 11, iOS 15

Posted on Nov 8, 2021 6:50 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2021 10:12 AM

Had the same issue of WhatsApp notifications not being pushed on iOS 15.2.


It was fixed for me doing this:


1) exit WhatsApp app 


2) in Settings -> General -> Transfer or Reset phone -> Reset -> Reset Location& Privacy


3) open WhatsApp, it will prompt you to enable Notifications


WhatsApp notifications started working again

98 replies

Jan 11, 2022 6:07 AM in response to Jolene1980

I have exactly the same issue, since buying a new iPhone 13 and updating to iOS 15.1.1 (not bothering with 15.2 until they they fix the battery drain problems). Weirdly, I have the same issue with App Store on iPhone - i.e., no notification on my screen that there are apps that need updating.


Just been on the line to the most clueless Apple Support rep I have spoken to in 10 years (most are really good) - he didn't have any idea what to do. Anyway, I followed one piece of advice above (thank you) to reset location & privacy and it has worked. Let's hope the fix endures. I can't back up WhatsApp chat due to the app demanding that I have available a huge amount more iCloud storage than the size of the backup, which I don't. Frustrating.


Couldn't Apple and Facebook (which owns WhatsApp) between them, with their enormous wealth and resources, sort this out?!?

Jan 31, 2022 10:57 PM in response to FrancesMizar

Apparently the problem is with WhatsApp - they are trying to identify the cause of the bug and will undoubtedly issue an update with a fix in due course.

Meanwhile, if you have any problems that contributors to this forum can't solve, you should talk to Apple Support by calling whatever number is applicable to your location, or give Apple direct feedback on your issue so they can escalate to their engineers (Apple does not read these user forums); you can do this by visiting the Apple Feedback page and leaving your comments (Google Apple Feedback if you dont know where to find it).

Mar 17, 2022 1:32 PM in response to Danieeel

As per https://faq.whatsapp.com/iphone/troubleshooting/how-to-manage-your-notifications/ explaines that;


Delivery of notifications is controlled entirely by Apple's Push Notification Service (APNS), and WhatsApp has no way to

resolve issues with this service. If someone sends you a message while you’re offline, that message will be sent to APNS to be delivered to your phone. WhatsApp doesn’t have control or visibility over the delivery of these notifications. The issue may be presenting itself in WhatsApp, but the issue derives from APNS or the iOS.


Interesting!


And here is how Apple justifies issue charmingly; Local and Remote Notification Programming Guide: APNs Overview


I LOVE APPLE

Nov 12, 2021 12:48 PM in response to Raicya

Hello. I’m also having the same issue as the user above. I tried everything but my notifications still aren’t coming in. On my notifications WhatsApp isn’t listed in the list of apps. I don’t know what to do anymore. I’ve reset my phone multiple times but it still isn’t working. Please someone help me with a solution.

Dec 8, 2021 3:16 PM in response to Danieeel

I have the same problem, it looks like that on ios 15 it only shows in notification setting apps that have asked to allow notifications, so basically every app that you want to have push notifications enabled the app has to request it, unfortunately in WhatsApp, you cant make the app ask for it, unlike telegram that you can make it ask for permission to allow notifications in the settings.


However, there is probably no way to fix that as of now without reinstalling.


I would recommend for apple they should relist all apps in the notification setting like in the old days.


(and WhatsApp should also have the option to make it ask again for notification permission like telegram.)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

WhatsApp isn’t in the notification list

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.