You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad dropped wifi while in use

iPad dropped the wifi connection while I was using it. Now it won’t connect either with my wifi or iPhone hotspot. It sees them but doesn’t recognize the passwords. Wifi is recognized and accessable by my iPhone and Android tablet. No wifi outage. iPad restarted - no change. iPad reset - no change. OS 14.8.1. Turned off VPN.

iPad, iPadOS 14

Posted on Nov 8, 2021 8:07 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2021 8:16 PM

duffysan2643 Said:

"iPad dropped wifi while in use: iPad dropped the wifi connection while I was using it. Now it won’t connect either with my wifi or iPhone hotspot. It sees them but doesn’t recognize the passwords. Wifi is recognized and accessable by my iPhone and Android tablet. No wifi outage. iPad restarted - no change. iPad reset - no change. OS 14.8.1. Turned off VPN."

-------


Troubleshooting iPad WiFi:


A. Delete the VPN:

The VPN is likely the culprit. So, delete it, unless required for work, school, and such.


B. Start Here: If your iPhone, iPad, or iPod touch won’t Connect to a Wi-Fi Network - Apple Support


C. Clear Temporary Internet Files:

If Wifi is disconnecting, try clearing out your Temporary Internet FilesHistoryCache, and CookiesGo Here: Clear your Safari Browser History and Set Up Content Blockers on your iPhone, iPad, or iPod touch - Apple Support

2 replies
Question marked as Top-ranking reply

Nov 8, 2021 8:16 PM in response to duffysan2643

duffysan2643 Said:

"iPad dropped wifi while in use: iPad dropped the wifi connection while I was using it. Now it won’t connect either with my wifi or iPhone hotspot. It sees them but doesn’t recognize the passwords. Wifi is recognized and accessable by my iPhone and Android tablet. No wifi outage. iPad restarted - no change. iPad reset - no change. OS 14.8.1. Turned off VPN."

-------


Troubleshooting iPad WiFi:


A. Delete the VPN:

The VPN is likely the culprit. So, delete it, unless required for work, school, and such.


B. Start Here: If your iPhone, iPad, or iPod touch won’t Connect to a Wi-Fi Network - Apple Support


C. Clear Temporary Internet Files:

If Wifi is disconnecting, try clearing out your Temporary Internet FilesHistoryCache, and CookiesGo Here: Clear your Safari Browser History and Set Up Content Blockers on your iPhone, iPad, or iPod touch - Apple Support

Nov 9, 2021 10:29 AM in response to duffysan2643

Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

iPad dropped wifi while in use

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.