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Level 1

4 points

iPhone 12 is unresponsive with black screen

Just purchased a new iphone 12 2 weeks ago

Somehow unresponsive since this morning..black screen

No physical damage

Tried turning it on but to no avail.

What could be the problem?

[Re-Titled by Moderator]

iPhone 12, iOS 14

Posted on Nov 8, 2021 8:11 PM

Top-ranking reply

Level 10

149,592 points

Posted on Nov 8, 2021 8:13 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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