Keyboard and trackpad not working
After login where both keyboard and trackpad work I then get a window saying Bluetooth keyboard setup - there isn’t a keyboard connected. And both keyboard and trackpad no longer work.
twoducks wrote:
After login where both keyboard and trackpad work I then get a window saying Bluetooth keyboard setup - there isn’t a keyboard connected. And both keyboard and trackpad no longer work.
See if you qualify—https://support.apple.com/keyboard-service-program-for-mac-notebooks
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095