Got fake airpods replacement from Apple

I bought the 2nd generation airpods with wireless charging case online from Apple, and when I tried it, it didnt work.

I requested a repair and they sent me a box to mail the damaged product. After few days, they sent me an email and text message that the replacement is being shipped to me. I received a box from another source called logistic something from Pennsylvania, and it only has the airpods and the charging case in it. When trying them, the charging case is totally not working, its just dead.

Tried to contact Apple support, and got an appointment to meet a technician, and then the technician said the charging case is fake, but the airpods inside are authentic. At first he mentioned its fake because it has a hole at the front (which all wireless charging cases have normally), and then he mentioned that he inspected it and its just fake. I checked the serial number on both the charging case as well as the airpods, noting it is exactly the same.

I told them this is what I got from you, and they start pushing back saying this is not bough or replaced by Apple.

I showed them the box I received for the replacement, and they mentioned this was not sent by Apple, it was sent by another company and Apple does not have any warehouses in Pennsylvania, and replacements are usually sent directly from Apple in their boxes, which is not true, i got a replacement for my phone and got it in just a white box, not iphone box as they stated.

So its clearly noted that they don't want to fix or honor their warranty, and just trying to push people out when they ask for replacements or repair. Maybe they are working with a repairing vendor who is sending fake products when requested.

When that happened, I tried to google this issue, noting a lot of other people had the same incident, which is totally unethical for a big company like Apple.