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device keeps timing out using sidebar

device (iPad) keeps timing out using sidebar

Ipad 8th generation

Software 14.8


MacBook Pro 2018

Big Sur version 11.6


MacBook Pro 13″, macOS 11.6

Posted on Nov 9, 2021 11:28 AM

Reply
Question marked as Best reply

Posted on Nov 10, 2021 9:32 AM

Hello Omgsos,


We understand your iPad times out while using sidebar with your MacBook Pro. We'd be happy to look into this with you.


Based off the information you've provided us, it appears your devices aren't up to date. The latest iPad os version is 15.1 and the latest version of macOS Monterey 12.0.1. We'd recommend creating a backup and then update. Here are the steps on how to complete this with your iPad:


How to back up your iPhone, iPad, and iPod touch


Update your iPhone, iPad, or iPod touch


Here's how to backup your Mac:


Back up your Mac with Time Machine


Update macOS on Mac


After updating, we'd recommend testing if the issue continues.


Thanks for using Apple Support Communities. Have a good one!

2 replies
Question marked as Best reply

Nov 10, 2021 9:32 AM in response to omgsos

Hello Omgsos,


We understand your iPad times out while using sidebar with your MacBook Pro. We'd be happy to look into this with you.


Based off the information you've provided us, it appears your devices aren't up to date. The latest iPad os version is 15.1 and the latest version of macOS Monterey 12.0.1. We'd recommend creating a backup and then update. Here are the steps on how to complete this with your iPad:


How to back up your iPhone, iPad, and iPod touch


Update your iPhone, iPad, or iPod touch


Here's how to backup your Mac:


Back up your Mac with Time Machine


Update macOS on Mac


After updating, we'd recommend testing if the issue continues.


Thanks for using Apple Support Communities. Have a good one!

device keeps timing out using sidebar

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