I am trying to restore my son's iPhone he got locked out of. My iTunes is getting stuck in the iPhone Recovery mode where it states Preparing iPhone for software update... at the top but nothing seems to be happening?

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Level 1

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I am trying to restore my son's iPhone he got locked out of. My iTunes is getting stuck in the iPhone Recovery mode where it states Preparing iPhone for software update... at the top but nothing seems to be happening?

Posted on Nov 9, 2021 2:17 PM

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Answer 1

LD150

Level 10

103,602 points

Nov 9, 2021 3:03 PM in response to mddetroit

First of all check that you are using the correct procedure.

If you forgot the passcode on your iPhone, or your iPhone is disabled

Then make sure the SIM is showing service, the phone is on charge, and more than 50% charged.

If the SIM is not showing service, take it out and back in while powered on.

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I am trying to restore my son's iPhone he got locked out of. My iTunes is getting stuck in the iPhone Recovery mode where it states Preparing iPhone for software update... at the top but nothing seems to be happening?

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