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User profile for user: MaryGrigoryan
MaryGrigoryan Author
User level: Level 1
4 points

I cannot access my apple ID. The phone doesn’t let me sign out either. I cannot do ANYTHING!!! Please help me with this situation

I lost the access to my account. I can access it from other devices but my phone. After trying a lottt of things, I have decided to remove the phone from trusted devices and try to reconnect it with my phone, but it didn’t help. Nothing is working and I purchased 200GB storage space to back up my phone, but because the phone doesn’t access apple ID, the back up is not working either. I cannot reset my phone because it’s not backed up. Please kindly help!!!


[Image Edited by Moderator to Remove Personal Information]



Posted on Nov 9, 2021 8:05 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,928 points

Posted on Nov 9, 2021 10:09 PM

If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support


If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,928 points

Nov 9, 2021 10:09 PM in response to MaryGrigoryan

If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support


If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

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I cannot access my apple ID. The phone doesn’t let me sign out either. I cannot do ANYTHING!!! Please help me with this situation

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