Apple watch trade in kit

I received my new Apple Watch 7 a week ago. I have not received my trade-in kit. How long will it take to receive the kit to send back the old watch? There is no tracking number to see if the kit has been shipped.

Posted on Nov 10, 2021 4:45 AM

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2 replies

Nov 11, 2021 7:35 AM in response to rosefromsc

Greetings, rosefromsc.


Welcome to the Apple Support Communities. We can understand why you’d want to know the status of your trade in. 


We'd like to share one of the questions and answers from our FAQ page here, as it relates to your inquiry: Apple Trade In - Apple


"Is there a way to track my trade-in status?

If your trade-in will be applied as a credit toward an online purchase, you can track it from your Apple Store account: Order Status - Apple

If you’re trading in for an Apple Gift Card, you can track it here Trade In Your Device - Phobio | Trade Status."


If that doesn't get you the details needed, it might be best to reach out to the Apple Online Store support team: Contact - How to Contact Us - Apple. You might need to select your country or region from the dropdown menu at the top of the page, in order to reflect your specific options and information in your location.


We hope this helps! Thanks for being a part of the community.


Sincerely.

Nov 13, 2021 3:51 PM in response to JessS19

Be careful. Phobio screwed me on my watch trade-in. Sent in a Series 4 Stainless Steel 44MM Cellular that was in 100% working condition. Cosmetically it had only light scratches on the case and the screen was pristine. Lowered my trade in from $100 to $0 claiming the data hadn’t been wiped. Complete B.S. It was properly unpaired, wiped and removed from my account before I sent it in as trade.


Told them to send it back and then starting reading the horror stories. Can’t wait to see what I get back next week. 😤

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Apple watch trade in kit

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