Not receiving iMessage notification from one person

Hi jazlyn53,

It sounds like you aren't getting notifications for iMessage for just one contact. We're glad you've posted your question in Apple Support Communities. Let's see if this helps.

First let's double-check the alert status for that contact in iMessage. You mentioned that this contact isn't silenced, but the alert feature is slightly different from silencing. It's a quick step to take and confirms that this setting isn't turned on. There's information about how iMessage alerts work in "Turn on Hide alerts" from Use Messages on your iPhone, iPad, or iPod touch.

If the issue continues, let us know what version of iOS you're running and if you use Focus. We ask because in Focus you can not only set schedules for notifications, but also highly customize what contact notifications alert you. Here's more detailed information on Use Focus on your iPhone, iPad, or iPod touch. If you prefer video, Apple Support has a great YouTube video explaining it in How to use Focus on iPhone, iPad, and iPod touch.

We hope this helps and take care!

Hi jazlyn53,

In your first message, you mentioned checking your notification settings. Have you had a chance to test and see if changing the settings in Settings > Notifications > Show Previews helps? There's more information in Use notifications on your iPhone, iPad, and iPod touch. 

Additionally, since this is only happening for one contact, have you done anything like removing and re-adding the contact? You'll want to back up any contact information before trying that. Here's how to Manage and delete contacts on your iPhone, iPad, or iPod touch. 

Best!