MacBook pro 2015 13in Retina stuck after selecting "Get started"

Question

Level 1

4 points

MacBook pro 2015 13in Retina stuck after selecting "Get started"

I selected "Get started" after the diagnostic was finished. Power button is not forcing shut off. Do I wait for it to run out of power?

MacBook Pro Retina

Posted on Nov 10, 2021 1:13 PM

Reply

Answer 1

HWTech

Level 9

59,768 points

Nov 10, 2021 8:18 PM in response to pcpetepete

Before clicking the "Get Started" link did you notice what the results of the diagnostic?

I've never clicked on the "Get Started" link so I'm not sure what that entails. You can use the SMC Reset to force the laptop to power off.

How to reset the SMC of your Mac - Apple Support

If the Diagnostics did not report any issues, then what issues were you having with the laptop which led you to run the diagnostics? Also what were you doing on the laptop just before those problems started?

Reply

Answer 2

pcpetepete Author

Level 1

4 points

Nov 10, 2021 7:03 PM in response to HWTech

I restarted the PC and held down CMD+D to get to the diagnostic. From there, I let it run, and then I clicked "Get started". It opened a Safari window, but after I close the window it has been stuck. Now it's low battery.

Reply

Answer 3

HWTech

Level 9

59,768 points

Nov 10, 2021 5:21 PM in response to pcpetepete

You can force a power off by performing an SMC Reset.

It would help to know a little more of the backstory that got you to this point.

Reply

MacBook pro 2015 13in Retina stuck after selecting "Get started"

Similar questions