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if my phone says unable to activate how do i update it when it’s new an you have to set it up ?

if my iphone 7 says i need an update before i can set up the phone an only has an option to shut it down and i have tried to shut it down but it still does not work , what do i do ?

iPhone 7

Posted on Nov 10, 2021 9:40 PM

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Posted on Nov 10, 2021 9:57 PM

Please look at this --> If you can't activate your iPhone - Apple Support

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their apple ID.


1 reply
Question marked as Best reply

Nov 10, 2021 9:57 PM in response to tricity420

Please look at this --> If you can't activate your iPhone - Apple Support

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their apple ID.


if my phone says unable to activate how do i update it when it’s new an you have to set it up ?

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