Bluetooth sound quality

Question

Level 1

6 points

Bluetooth sound quality

Why does the bluetooth audio codec quality of my MacBook Air M1(Mac OS X Big Sur) go down when i use the microphone of my bluetooth headphones? Can someone explain why Macs do this? I use my headphones often for meetings and the audio codec always goes down to the SBC codec when I use the microphone of my headphones causing bad quality sound in my headphones and i don't want to resort to using my MacBook's microphone as well because I sit far away from my MacBook. Is there any way that i can fix this problem? I have tried using the Bluetooth Explorer but I have had no luck with the quality.

MacBook Air (2020 or later)

Posted on Nov 10, 2021 9:50 PM

Reply

Answer 1

kamote0628

Community Specialist

Nov 11, 2021 4:34 PM in response to bienco

Hi bienco, We appreciate you reaching out to us. We understand that you are experiencing sound quality issue when using the microphone of your headphones.

We’d like to gather additional details that may help us be in a better position to assist you. Have you had the chance to try a different set of headphones?

Are you experiencing the issue on multiple video chat platforms?

Does it seem like the issue only happens when on a video chat? Are you sound quality issues when using Voice Memos?

We recommend that you check if the issue persists while on safe mode. Below is an article to help guide you through the process.

How to use safe mode on your Mac

Also, we recommend that you check if the issue persists when signed in on a different user account.

The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

Take care!

Reply

Bluetooth sound quality

Similar questions