You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am trying to power off my iPhone 11 and the screen with the power off slider is unresponsive- how can I unlock this screen?

I am trying to power off my iPhone and the screen with the power off slider is unresponsive

iPhone 11

Posted on Nov 11, 2021 12:51 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2021 1:09 AM

Try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, read also this support article:--> If the screen isn't working on your iPhone or iPad - Apple Support

If you still get no help, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Sort By: 
Question marked as Top-ranking reply

Nov 11, 2021 1:09 AM in response to Clt591

Try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, read also this support article:--> If the screen isn't working on your iPhone or iPad - Apple Support

If you still get no help, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Reply

I am trying to power off my iPhone 11 and the screen with the power off slider is unresponsive- how can I unlock this screen?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.