Transaction
It can’t find a transaction when I search for it on my apple-ID ACCOUNT even though I go there by using the link that was sent to me in the receipt for the transaction (email).
iPhone 11, iOS 14
Question marked as
Click on the link to 'See your purchase history in the App Store or iTunes Store' [mobile device, computer, or web] --> http://support.apple.com/HT204088
- Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.
- Web: "To see charges from older purchases, you might need to look at your purchase history in Settings or the App Store."
- iOS device or computer: "If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then select a different date range."
"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052
If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
'If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement' click on this link --> https://support.apple.com/HT201382
If you think there really is something that shouldn't be there:
Report a Problem - https://reportaproblem.apple.com/?s=6
If you still have problems, click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.