Transaction
It can’t find a transaction when I search for it on my apple-ID ACCOUNT even though I go there by using the link that was sent to me in the receipt for the transaction (email).
iPhone 11, iOS 14
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Click on the link to 'See your purchase history in the App Store or iTunes Store' [mobile device, computer, or web] --> http://support.apple.com/HT204088
- Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.
- Web: "To see charges from older purchases, you might need to look at your purchase history in Settings or the App Store."
- iOS device or computer: "If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then select a different date range."
"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052
If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
'If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement' click on this link --> https://support.apple.com/HT201382
If you think there really is something that shouldn't be there:
Report a Problem - https://reportaproblem.apple.com/?s=6
If you still have problems, click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.