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I don't longer have the number to access to my iCloud account

How do I change the number of my iCloud account when I don’t have the phone or the number from the previous phone I can’t access that phone number no more digital verification code to log into my iCloud account what can I do because I need help bad



[Re-Titled by Moderator]

iPhone 8, iOS 14

Posted on Nov 11, 2021 1:10 PM

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Question marked as Top-ranking reply

Posted on Nov 11, 2021 2:33 PM

While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number. https://support.apple.com/en-us/HT204921


When going thru the account recovery steps you’ll need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.

2 replies
Question marked as Top-ranking reply

Nov 11, 2021 2:33 PM in response to Fredeethebarber

While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number. https://support.apple.com/en-us/HT204921


When going thru the account recovery steps you’ll need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.

I don't longer have the number to access to my iCloud account

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