Hi good day. I've received an email regarding the title as above. Is there any thing I can do? I'm using a debit card and there is sufficient credit inside. I still couldn't solve the problem though I already login to check the order status. Thank you in advance.
iPhone 11
Are you sure the email was from Apple? Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:
Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679
Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759
Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw
If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to use the service the message is telling you to use. Change, add, or remove Apple ID payment methods - Apple Support should indicate if there's any problems.
Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.
Are you sure the email was from Apple? Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:
Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679
Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759
Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw
If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to use the service the message is telling you to use. Change, add, or remove Apple ID payment methods - Apple Support should indicate if there's any problems.
Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.
Yes. It was from Apple as my friend purchased the same thing on the same day with me, but her order status did changed while mine was having problem with the payment process. I also received a phone message from Apple as well.
Did you go to the link I recommended as a place to check if you do indeed have a payment issue?
My problem was solved. Thank you for the reply. :)
We're having a problem with your payment.
