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The wrong phone number on my account so I can’t get in what can I do

Someone put their phone number on my account so I can’t get into my iPad to change anything or download anything

iPad Pro, iPadOS 14

Posted on Nov 12, 2021 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 12, 2021 2:59 PM

If you think your AppleID may have been compromised:

https://support.apple.com/en-us/HT204145

Device and Data Access when Personal Safety is At Risk

(thanks to MrHoffman for the above link)


Writing an effective Apple Support Communities question:

https://discussions.apple.com/docs/DOC-5931

5 replies

Nov 12, 2021 3:09 PM in response to GLORYH

"The wrong phone number on my account so I can’t get in what can I do: Someone put their phone number on my account so I can’t get into my iPad to change anything or download anything"

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Three Things:

A. Contact Apple Support:

Ask Apple to modify your phone number to what it should be.

Apple Contact Info:

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


B. Modifying Your Credentials:

Being suspicious, consider modifying your credentials, ASAP, starting with a new password (and maybe a newly-oped eMail address).


C. Verify the Device:

Verify that the devices assigned to your account. If something is not yours, then remove it.  Check your Apple ID Device List to See where you're Signed in - Apple Support

The wrong phone number on my account so I can’t get in what can I do

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