Solution to my Face ID

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Level 1

6 points

Solution to my Face ID

My iPhone says Face ID has been disabled cause a problem was detected with my true depth camera and there’s nothing wrong with my true depth camera.

Posted on Nov 12, 2021 1:44 PM

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Answer 1

Best reply

deggie

Level 10

167,237 points

Nov 12, 2021 1:48 PM in response to abiodun261

How do you know there is nothing wrong with your True Depth camera?

Click on the Get Support link a the top right of this page and start the service process and let Apple check your True Depth camera.

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Answer 2

deggie

Level 10

167,237 points

Nov 12, 2021 1:57 PM in response to abiodun261

The front camera and True Depth camera are not the same. The True Depth camera reads Infrared.

I have no idea where you are if you are not listed in the support you will have to make other arrangements. Where did you buy this iPhone?

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Answer 3

abiodun261 Author

Level 1

6 points

Nov 12, 2021 2:05 PM in response to deggie

I’m located in Akure, Nigeria and I bought this IPhone in olukayode shopping complex and when I bought it was work fine and I set up the Face ID with much stress cause I’m still new to iPhone but it works perfectly after setting up the Face ID but I took this iPhone to where I bought it yesterday to change the battery cause it’s aging 88% capacity,

little did I know the battery is still ok but they already opened it up and the new battery they want to change this with is not as strong as the battery I thought was aging so I told them to return my battery and bought powerbank to use with it.

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Answer 4

deggie

Level 10

167,237 points

Nov 12, 2021 2:10 PM in response to abiodun261

Then I can tell you why your Face ID is no longer working, you had your iPhone worked on by a 3rd party repair site and while they had it open to change your battery they interfered with the connection between the True Depth camera and the Security Enclave. It now has to be reset to work but only Apple or an Apple Authorized Service Provider (AASP) can do that. But since you had a 3rd party site repair it and have a non-Apple battery they will refuse to service it. You will have to get used to entering your passcode.

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Answer 5

abiodun261 Author

Level 1

6 points

Nov 12, 2021 1:54 PM in response to deggie

cause there’s no way it would be damaged and I can still make use of my front camera and yes I click on get support but my location was not listed among.

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Answer 6

abiodun261 Author

Level 1

6 points

Nov 12, 2021 2:09 PM in response to abiodun261

so my iPhone ask me to set up alternative Face ID but I click on reset Face ID and that’s how it got stuck and won’t let me set up my Face ID.

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Answer 7

abiodun261 Author

Level 1

6 points

Nov 12, 2021 2:13 PM in response to deggie

No I still have my Apple battery 🔋 I told them to put it back cause the non Apple battery wasn’t as strong as Apple battery and that’s why I bought a power bank to use with my age apple battery.

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Answer 8

deggie

Level 10

167,237 points

Nov 12, 2021 2:15 PM in response to abiodun261

It doesn’t matter that you have the real Apple battery back, the damage has already been done by the repair shop.

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Solution to my Face ID

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