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Level 1

4 points

Macbook Pro (16 inch, 2019) not charging even after plugging in to the charger

Hi all,

I am facing an issue with my laptop - it's not charging even after plugging in to the charger.

I have tried resetting the SMC but that didn't work. Tried to charge the laptop with other macbook charger, that too didn't work. The Power Source says "Battery" even though it's plugged to the charger. Battery health says "Normal". The laptop is barely more than a year old and is now at zero percent battery :(

Any help is highly appreciated 🙏🏼

MacBook Pro 16″, macOS 11.6

Posted on Nov 13, 2021 7:50 AM

Best reply

kaz-k

Level 8

49,212 points

Posted on Nov 13, 2021 8:14 AM

Hi,

You'd better make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector

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Macbook Pro (16 inch, 2019) not charging even after plugging in to the charger

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