Weird gray box on iPhone display screen

I have a dark gray box with the time 8:25 displayed. How do I remove it? It will not respond to any touches like 2 or 3 finger touches. When I try to tap it, the apps behind it respond, but not the box.

Posted on Nov 13, 2021 3:10 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Nov 14, 2021 12:15 PM

Hey NanaTJones,


It appears that you see a dark gray box that has the time displayed in it and tapping it doesn't do anything. If you haven't already, you can see if restarting your iPhone may help resolve this issue: Restart your iPhone


Another step you can take is to ensure your iPhone is fully updated, to see if that may help as well. If there is an available update, you'll want to backup and update as seen in the articles below:


Best wishes.

3 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Nov 14, 2021 12:15 PM in response to NanaTJones

Hey NanaTJones,


It appears that you see a dark gray box that has the time displayed in it and tapping it doesn't do anything. If you haven't already, you can see if restarting your iPhone may help resolve this issue: Restart your iPhone


Another step you can take is to ensure your iPhone is fully updated, to see if that may help as well. If there is an available update, you'll want to backup and update as seen in the articles below:


Best wishes.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Weird gray box on iPhone display screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.