Have watched YouTube videos and checked the info on Dexcom website. I have the g6 app on my phone and on my watch (new series se purchased for this purpose). Am not receiving info from phone to watch. Just get blanks. Please help.
Apple Watch SE
This is because the newest Watch OS8.1 is not compatible with Dexcom's Follow app. I bought Apple Watches for my wife and I to help us manage our daughter's Type 1. I guess I forgot to turn off automatic updates and when my watch updated to 8.1 the complication on the watch went blank. Now there's nothing that we can do but wait for Dexcom to catch up with updates to their Follow app. Dexcom's site has a compatibility tool that you can use to check for phone and watch OS updates.
This is a pretty big problem: Dexcom can't start working to make sure that their apps work with Apple's updated OS until they are released and once they are, it takes a while. Dexcom is always a few updates behind. Apple doesn't make older versions of OS updates available to install. That pretty much means that you either NEVER update any Apple devices OR you have to roll the dice and hope they are compatible.
This would be a SERIOUS problem if/when an Apple OS update breaks the Dexcom Follow app on a phone or the Dexcom G6 app on the phone belonging to the person that has diabetes and wears the Dexcom sensor. They'd have to go back to using the Dexcom receiver until Dexcom "fixes" their app and pushes out an update.
That's a discussion point you need to have with Apple. We are all users on this user to user only forum. And yes, I'm aware Dexcom is a medical device.
Feedback to Apple goes here --> https://www.apple.com/feedback/watch.html
If Dexcom g6 is the only app which isn't working as you expect it to, it's not an Apple product and you should reach out to the app developer of the app.
Actually, that's not quite accurate. Apple provides OS API updates to app developers well in advance of any public release of an OS update. Dexcom, had ample opportunity to work on updating their apps. If they chose not to, that's on them.
Do you realize that this is a medical device and not some type of game app? Dexcom says that it takes them time to get FDA approval for updates and changes and that makes sense.
Apple could help the situation by just making older OS versions available.
I reached out to Dexcom tech support and they realize they have a big problem. It's not Apple's fault that Dexcom refuses to update their apps. Apple will probably want to slap Dexcom around given the fact that it Christmas time and there's going to be a lot of watches heading back to the return department based on not being able to follow blood sugars.
Oh, and by the way, the Apple watch does not allow backward revisions in OS. It never has. So the only choice is to hopefully get a revision that the watch can use and then don't upgrade the watch OS for a couple of iterations.
Dexcom g6
