talk about unfunded money

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Level 1

4 points

talk about unfunded money

Hi, My 3-year-old child made multiple purchases by the click of a button till there were no funds available on the card but apple still allowed two more purchases and they show as pending. The total was $75.00 which is all I had! When contacting customer support they have never explained how to require a password at purchase they tried to get me to put a fingerprint ID but we did not want to do this at the time so they got me to put in a password on startup which had nothing to do with purchases so they are not doing their job as a customer representative right? I was really upset a representative said" I can not see why you would not get a refund" and they must not review notes from phone calls as I really explained how this affected me. Now they have denied me a refund and I have pending purchases that once money goes into my account they will take but the big thing is and my defence is if I really wanted these apps why have I not downloaded them, that should get my money back if they looked to see that I have not downloaded any apps.

iPad, iPadOS 14

Posted on Nov 14, 2021 10:05 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,423 points

Nov 14, 2021 1:04 PM in response to harveymeehan

The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html

- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."

You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.

If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232

Require a password for App Store and iTunes purchases

https://support.apple.com/HT204030

Use parental controls on your child's iPhone, iPad, and iPod touch - https://support.apple.com/HT201304

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