I have just purchased and set up a new Apple TV. When I try to log into Netflix or Amazon Prime it is asking for the Apple ID password for my WIFE's old email. Her email is not, and never has been associated with anything. My email is the log on for our Apple ID, Amazon and Netflix. I cannot figure out WHY it's asking for her email. Where can I change this or how can this be corrected?
Thanks
Apple TV HD, tvOS 13
Hi dallasmacfan,
We understand that you’re being prompted to enter the login details for another email account, and we’d like to help.
To help us get a better understanding of the issue, we’d like to ask a few questions.
1. Did you set up your Apple ID on your Apple TV using the steps outlined here? Set up your Apple ID on Apple TV
2. Are you using Sign in with Apple? More about that here: What is Sign in with Apple?
3. Does restarting your Apple TV help at all? Restart Apple TV
Thanks!
dallasmacfan,
Thanks so much for letting us know more. We'd like to check into this further.
Just to confirm, when you're asked to enter the details for your wife's Apple ID account, do you also receive a notification to update the Apple ID settings on the device?
Does this only happen when you try to go to Netflix or Amazon Prime, or does it happen at other times as well?
Also, do you show any available updates for your Apple TV at this time? Update your Apple TV
Thank you!
Thanks for the reply, in answer to the above questions, 1, I have reset the Apple TV device 3-4 times and gone through the set up process that automatically runs when you first plug it in and turn it on and same problem. I did notice that my wife's Apple ID username and password is "saved" in passwords so deleted it and didn't help. I reset it again and went through the "manual" process and no help. Reset again and let it sync to my iPhone and still same problem. I decided to just go ahead and enter her password when prompted to do so on Netflix and then logged into Netflix with my credentials and it works fine so I guess I have a solution but there is no explanation as to why it keeps asking for her Apple ID password when it's a dormant email and has never been used to set up our Apple Accounts. She obviously has an Apple ID, but we never use it and My Apple ID is used for all purchases. I guess my other question is why would Apple TV ask for an Apple ID login just to got to Netflix or Amazon Prime when I'll STILL have to enter my login credentials for those sites again anyway?
Apple TV asking for wrong Apple ID email to log in to Netflix and Amazon
