I have apple care but I cannot find my iCloud information to
file a claim. I have tried to locate my iCloud with no luck following different
steps. I need to file a claim because the device is lost. How can I do this, I
have the invoice, credit card and license to show proof I am the one that
purchased the device.
thanks in advance!
Hi Paguil,
Welcome to Apple Support Communities. We understand that you're having an issue with filing a claim for a lost iPhone. We'd like to help.
When you purchased AppleCare+, did you purchase the plan with Theft and Loss? If so, this resource should help:
If you still have issues with that, Contact Apple Support so they can take a look at this with you.
Take care!
Hi Paguil,
Welcome to Apple Support Communities. We understand that you're having an issue with filing a claim for a lost iPhone. We'd like to help.
When you purchased AppleCare+, did you purchase the plan with Theft and Loss? If so, this resource should help:
If you still have issues with that, Contact Apple Support so they can take a look at this with you.
Take care!
Thank you for your reply, I have talked to multiple people at Apple without resolution. Would there be someone that can possibly reach out to me?
I do have the theft protection. I have also gone through the question guide.
Paguil,
Thanks for the update.
The Support Communities are user to user based forums so we cannot set up a call for you with Apple. It would be best to reconnect with them to see if there are any other options to help you with that claim.
Hope you have a good rest of your day!
Apple care + no iCloud information
