Finder actions relating to files stored on our Windows servers is excruciatingly slow

Hi there,

Thanks for getting back to me.

• Restarting the Mac makes no difference.
• Creating a new user account - either Administrator or Standard - makes no difference.
• Booting up in Safe Mode makes no difference.

Now that I have had some time to get to know the error, I can tell you the following:

1. I am using an iMac (Retina 5K, 27-inch, Late 2015), with Monterey installed.
2. I am working on a Windows network via ethernet, connecting via smb:// IP addresses.
3. It takes approximately 31 seconds for a folder to rename. It remains as 'untitled folder' before it changes (although you need to step back and forward again to see that it hasn't renamed your folder). While the system is thinking about changing the folder name, you cannot do any Finder-related tasks and you are locked out from doing anything. After 31 seconds, you get a message which says: "An unexpected error occurred (error code -43)" and then it changes the folder name.
4. You get the same result in Safe Mode but no error message.
5. I've also noticed I cannot double-click a file to open within that folder. I have to open it via the app.
6. I tried deleting the finder preferences but it made no difference.
7. There have been one or two instances where I cannot save a PDF in the folder I am working in (I am a graphic designer who uses Adobe Creative Cloud).
8. I am still to try to see if I have the same problem connecting via VPN using my 2019 MacBook Pro at home.
9. This is the first time I've ever had any problems with a software update.

I am scratching my head on this one. I can usually get any Mac-related problems sorted very quickly and I am surprised that I haven't come across many other similar issues on the web.

I am hoping it's a problem that might be fixed in the next Monterey update, otherwise I'll be reverting back to Big Sur!

Thanks in advance.

(Updated - I am currently discussing this problem with someone at Apple Support who has tried to replicate the problem using the same actions on a Windows server at his end, and he has not managed to get the same problem. Saying that, he could not replicate the same result. He could see via screen sharing on my Mac how this is happening on my current set-up. Our Windows servers have been partitioned and expanded quite extensively over the years, so it's quite a complex set-up! It has been suggested that I re-install Monterey, but I can't see how that will work given the fact that I've also had the same problem with another computer. I will continue to update)

• Restarting the Mac makes no difference.
• Creating a new user account - either Administrator or Standard - makes no difference.
• Booting up in Safe Mode makes no difference.
• I tried deleting the finder preferences but it made no difference.
• I tried using a completely separate 2019 MacBook Pro (with the same version of Monterey) and connecting via VPN but it made no difference.

Now that I have had some time to get to know the error, I can tell you the following:

1. I am using an iMac (Retina 5K, 27-inch, Late 2015), with Monterey installed.
2. I am working on a Windows network via ethernet, connecting via smb:// IP addresses.
3. It takes approximately 31 seconds for a folder to rename. It remains as 'untitled folder' before it changes (although you need to step back and forward again to see that it hasn't renamed your folder). While the system is thinking about changing the folder name, you cannot do any Finder-related tasks and you are locked out from doing anything. After 31 seconds, you get a message which says: "An unexpected error occurred (error code -43)" and then it changes the folder name.
4. You get the same result in Safe Mode but no error message.
5. I've also noticed I cannot double-click a file to open within that folder. I have to open it via the app.
6. There have been one or two instances where I cannot save a PDF in the folder I am working in (I am a graphic designer who uses Adobe Creative Cloud).
7. This is the first time I've ever had any problems with a software update.

I am scratching my head on this one. I can usually get any Mac-related problems sorted very quickly and I am surprised that I haven't come across many other similar issues on the web.

I am hoping it's a problem that might be fixed in the next Monterey update, otherwise I'll be reverting back to Big Sur!

Thanks in advance.

I found this solution on another forum and it has worked for me and another user…

https://support.apple.com/en-us/HT208209

Thanks, I'm just about to head home now but I will try contacting Apple Support next week.

I have logged it to Apple as a bug separately.

Incidentally, when I log in using the same credentials from my iPhone (as I was advised from Apple Help), creating a folder and renaming it works straight away.