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Iphone 12 shutting down after being unlocked

My iPhone 12 froze on me, so I went to do a force reset, but before I could slide, it went to a black loading screen for a while. During this time, it would pop up with my lock screen and then immediately go back to the loading screen. After a while, the iPhone will go to and black screen with the apple logo. It would be like this for a while, and then my lock screen would pop back up. At this point, I picked up my phone and was able to put in my password to unlock it but immediately after, the whole process repeated. What is causing this? How do I fix it?

iPhone 12, iOS 15

Posted on Nov 15, 2021 10:24 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2021 10:00 AM

Hey makbonham,


If we understand correctly, the iPhone will not boot properly and will get stuck on a black screen with an Apple logo. We would recommend you use this article to help troubleshoot the issue.


If your iPhone is stuck on the Apple logo


Please don't hesitate to let us know if you need additional assistance.


Thank you for using Apple Support Communities. Have a good one.

1 reply
Question marked as Top-ranking reply

Nov 16, 2021 10:00 AM in response to makbonham

Hey makbonham,


If we understand correctly, the iPhone will not boot properly and will get stuck on a black screen with an Apple logo. We would recommend you use this article to help troubleshoot the issue.


If your iPhone is stuck on the Apple logo


Please don't hesitate to let us know if you need additional assistance.


Thank you for using Apple Support Communities. Have a good one.

Iphone 12 shutting down after being unlocked

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