Safari loosing sound after playing one song on Amazon music website.

First I had this question, but then looks like I found the solution!


So let me explain first the issue. I opened amazon music website on Safari (Version 15.1, Catalina 10.15.7), started to listen to my favourite songs, or I was hoping so. Each time after the first song, suddenly the sound disappears. It seems like the music is still playing, just no sound. Looked on websites for solutions, nothing helped. Seems like guys having the same issue on iPads too (Safari).


But I found a SOLUTION to this issue, here it is:


Open Safari preferences, go to Website tab, on it by the auto-play change support.shadowhealth.com to "stop media with sound". Make sure you "Allow" for amazon music website or any other website for that matter, I guess it might help.





Good luck,


PS. does anyone know what on earth is shadowhealth.com and what is doing on my MAC? I haven't seen this before??



MacBook Air 13″, macOS 10.15

Posted on Nov 15, 2021 11:58 AM

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2 replies

Nov 18, 2021 6:19 PM in response to Deividas_C

OK, so I am back, replying to my own treads hahaha.


I found a 100% solution how to fix the issue with no sound on amazon music.

You just need to forget streaming songs through the website and download the Amazon music app on mac or on iphone.


Done this myself a couple of days ago - have had no issue since. Everything works as it should. Try, what else have to lose?


My guess is that the amazon web music player has some issue or lack of compatibility for web-browsers.


Good luck to all melomaniacs :D


Over and out.

Nov 16, 2021 1:49 PM in response to Deividas_C

Sadly the issue is back again. Not all songs, but every third - fourth from album or playlist goes without sound. Again, you see that the amazon music player plays the song, just no audio. Switching to next one, there is sound again, switching back to previous - there isn't... but switching to the previous-previous, then to the next one, the back to the previous fix temporary the sound till next time when the sound disappears once again. This might be confusing so I will explain a bit in details:


  • let's say you playing the album which has 10 songs. 1st one also 2nd, 3rd plays with sound no issue. 4th one does not have sound. So going back to 3rd one, changing further to 5th one and going back to 4th one fix the issue. Just temporally as in few more songs there will be no sound once again.


Annoying, and I don't even know who to blame: apple for safari issue or amazon for their website music player, as I have no issue listen to the music on my iPhone for the whole day none stop. But iPhone has an app, it does not play through the website altho I need to tried that as-well.


PS* just did the screenshot, while I was writing this review - music stops playing and three songs went without sound. But two are now playing. Still no sound. It looks like the issue is with amazon website player.

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Safari loosing sound after playing one song on Amazon music website.

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