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iPad repair

My iPad Pro 12.9” has dust inside of the screen between the backlight and the glass panel. The iPad has an engraving on the back, if it is taken in for repair will the engraving be able to be preserved? Traditionally the unit is swapped with a refurbished unit with AppleCare+ but due to the engraving is it possible to have the screen replaced or a replacement device sent with the engraving?

iPad Pro 12.9-inch Wi-Fi

Posted on Nov 15, 2021 4:42 PM

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Posted on Nov 16, 2021 9:30 AM

The choice of repair or replacement of an iPad is entirely at Apple’s discretion.


iPad Repair - Official Apple Support


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iPad repair

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