Can't connect external NTFS drive after upgrade to Monterey

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Can't connect external NTFS drive after upgrade to Monterey

I just upgraded my iMac (late 2015 model) to Monterey over the weekend and now the drive doesn't appear on the Desktop or Finder sidebar when I connect it. I didn't have any issues previously when I was using Catalina and Big Sur and I could copy files from it. I checked System Information > USB > USB 3.0 Bus, and it doesn't appear in the list of devices.

When I connect the same drive to my MacBook Pro (13" 2017 model) that's also on same release of Monterey, the drive shows up no problems. In System Information > USB > USB 3.1 Bus

I noticed it was appearing under USB 3.1 Bus > USB 3.0 Hub in the MacBook Pro, where as in the iMac there is only USB 3.0 Bus.

I actually want to copy files onto it but that's another matter. Can someone please help?

Posted on Nov 16, 2021 2:10 AM

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Answer 1

Best reply

leroydouglas

Community+ 2024

Level 10

185,094 points

Nov 16, 2021 6:49 AM in response to stan_225

stan_225 wrote:

I just upgraded my iMac (late 2015 model) to Monterey over the weekend and now the drive doesn't appear on the Desktop or Finder sidebar when I connect it. I didn't have any issues previously when I was using Catalina and Big Sur and I could copy files from it. I checked System Information > USB > USB 3.0 Bus, and it doesn't appear in the list of devices.

When I connect the same drive to my MacBook Pro (13" 2017 model) that's also on same release of Monterey, the drive shows up no problems. In System Information > USB > USB 3.1 Bus

I noticed it was appearing under USB 3.1 Bus > USB 3.0 Hub in the MacBook Pro, where as in the iMac there is only USB 3.0 Bus.

I actually want to copy files onto it but that's another matter. Can someone please help?

Update your thiird party supporting software for NTFS r/w

ex.

tuxera

Paragon

etc...

search their Support/Help/FAQ/Known issues/compatibility

Contact a third-party vendor - Apple Support

https://support.apple.com/en-us/HT201777

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Answer 2

stan_225 Author

Level 1

4 points

Nov 16, 2021 6:13 PM in response to lllaass

Yes I am. It's an external SSD drive with a short USB-A 3.0 cable (the one with the blue plastic part). I am plugging it directly into the iMac's USB-A ports.

For the MacBook Pro, since it only has USB-C ports, I plug the same short USB-A 3.0 cable from the SSD drive to the HyperDrive USB-C Hub that I have. The hub has 2 x USB-A 3.0 ports, 2 x Lightning ports SD Card reader and HDMI port. I plug the cable into one of the hub's USB-A 3.0 port.

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Answer 3

stan_225 Author

Level 1

4 points

Nov 16, 2021 6:22 PM in response to leroydouglas

Yeah I'll probably get one of those in order to write to the drive. But right now it seems like the drive is not even detected when I plug it in. I don't want to buy the software and discover it not usable.

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Answer 4

stan_225 Author

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4 points

Nov 16, 2021 2:23 AM in response to stan_225

.

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Answer 5

lllaass

Level 10

210,423 points

Nov 16, 2021 6:48 AM in response to stan_225

Are you connecting the drive directly to the iMac? What type of connector on the iMac?

What specific disk?

What kind of connector on the MacBook Pro? USB-C

Same cable used for both macs?

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Answer 6

stan_225 Author

Level 1

4 points

Nov 19, 2021 2:17 AM in response to stan_225

In case anyone else faces this problem. I borrowed a USB Hub, plugged that into my iMac, plugged the external drive into the USB Hub, and the drive is now showing up in the iMac.

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Can't connect external NTFS drive after upgrade to Monterey

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