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User profile for user: DivyanshMacbookAir
DivyanshMacbookAir Author
User level: Level 1
4 points

MacBook Air M1 2020 Trackpad glass break

Hi Everyone I purchased my Apple MacBook Air M1 2020 on Saturday and today when I opened it i saw a glass break on the bottom of the trackpad ( Image Attached ) I am very disappointed to choose this premium laptop as my first laptop every single person I spoke before purchasing it adviced me to buy Macbook but very disappointed to see after taking such care of the laptop like Putting the screen Guard , hard shell , keyboard cover but now this happens does a new laptop of this quality breaks too easily . Any person from Apple please help me because i can’t justify my self that the premium product can be such a low quality please help if anybody can


[Personal Information Edited by Moderator]

MacBook Air 13″, macOS 12.0

Posted on Nov 16, 2021 4:28 AM

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User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,332 points

Posted on Nov 16, 2021 3:01 PM

You may need to contact an apple authorized reseller or a premium independent reseller within India

should your product need inspection, evaluation, and possibly (warranty) repair or replacement.


• Get Support - Apple

https://getsupport.apple.com/


• Locations - Apple (India) ~ Sales, service, support; authorized.

https://locate.apple.com/in/en/


While most persons here are individuals whose interests are

only as "Volunteers".. a few are 'Apple Community' support.

[Volunteers have no access any moreso than other visitors.]


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User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,332 points

Nov 16, 2021 3:01 PM in response to DivyanshMacbookAir

You may need to contact an apple authorized reseller or a premium independent reseller within India

should your product need inspection, evaluation, and possibly (warranty) repair or replacement.


• Get Support - Apple

https://getsupport.apple.com/


• Locations - Apple (India) ~ Sales, service, support; authorized.

https://locate.apple.com/in/en/


While most persons here are individuals whose interests are

only as "Volunteers".. a few are 'Apple Community' support.

[Volunteers have no access any moreso than other visitors.]


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User profile for user: RosaAlba
RosaAlba
User level: Level 3
543 points

Nov 16, 2021 5:01 AM in response to DivyanshMacbookAir

  1. The MacBook Air isn't a "premium laptop" - it's Apple's basic entry-level model
  2. I have no idea what you mean by a "glass break" - MacBook trackpads aren't covered with glass
  3. I can't see anything wrong with it - besides what looks like an extremely minor manufacturing defect. If it's fully functioning, then it's not "broken", is it? Don't be so melodramatic!
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User profile for user: DivyanshMacbookAir
DivyanshMacbookAir Author
User level: Level 1
4 points

Nov 16, 2021 5:42 AM in response to RosaAlba

I can just say I am just 16 years old from India. Secondly in India things don’t work like USA. It’s not easy to buy a Apple laptop 80% people buy windows specially when it comes to a 16 year old boy like me that to pandemic time.


now answering your 3 point. When a customer is spending such kind of money why will he/she entertain a manufacturing defect.


at last I just want to say thanks for your time you have to write a reply. I hope same thing Apple can also do.


I really appreciate that.

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MacBook Air M1 2020 Trackpad glass break

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