Account Always Locked

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Account Always Locked

Literally every time I try to rent or buy a movie on Apple TV, it says my account is locked. I go through the process of unlocking it. Then I have to verify my payment information, that hasn't changed in nearly 10 years. Why? It happens every time, and requires me to enter my long password at least 5 times in total between buying the movie, unlocking my account, verifying my payment, etc. It is so frustrating and I've asked other people if they have this issue and nobody has.

Apple TV 4K, tvOS 11

Posted on Nov 17, 2021 12:54 PM

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Limnos

Community+ 2026

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430,745 points

Nov 17, 2021 1:54 PM in response to awould

Have you changed your Apple ID email address or password recently? Please click on this link and read "What to do after [or before] you change your Apple ID [email address] or password" ➔ https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID. You may also wish to turn off "Find My" before changing information and turn it on again afterward.

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Account Always Locked

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