Apple introduces new Apple Pencil

Available beginning in early November, Apple is bringing more choice to iPad users with a new, more affordable Apple Pencil. Learn more >

Related Article: Apple security releases

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad always display “Unable to verify update iOS 12.5.5 failed verification because you are no longer connected to internet” even I have internet connection what will I do

My iPad always display “Unable to verify update iOS 12.5.5 failed verification because you are no longer connected to internet” even I have internet connection what will I do

iPad mini 3, iOS 12

Posted on Nov 18, 2021 11:14 PM

Reply
Question marked as Apple recommended

Your WiFi router may be unexpectedly blocking access to some internet resources or servers - this is not uncommon with NAT routers. So as to eliminate this as possible cause, the router should be restarted.


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad as before:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.





You may also have a DNS problem. If the problem persists, I recommend that you manually set your DNS settings (for your iPad, Router, or preferably both) to use one of the following services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



Posted on Nov 19, 2021 1:47 AM

2 replies
Question marked as Apple recommended

Nov 19, 2021 1:47 AM in response to fercival

Your WiFi router may be unexpectedly blocking access to some internet resources or servers - this is not uncommon with NAT routers. So as to eliminate this as possible cause, the router should be restarted.


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad as before:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.





You may also have a DNS problem. If the problem persists, I recommend that you manually set your DNS settings (for your iPad, Router, or preferably both) to use one of the following services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



My iPad always display “Unable to verify update iOS 12.5.5 failed verification because you are no longer connected to internet” even I have internet connection what will I do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.