iPhone kit

I didn’t receive a kit to send my iPhone back for the 13 I just got. We ordered a 13 pro max and got the box for that one. Si I will need another one please

iPhone 13 Pro, iOS 15

Posted on Nov 19, 2021 10:23 AM

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Posted on Nov 19, 2021 11:24 AM

They usually ship the trade-in box about the same time as the new device but it may ship by a slower shipping method. It should arrive within a few days of the new device.


This is primarily a user-to-user support forum; other Apple users like you. If the box doesn't arrive, try contacting Apple Sales support at 1-800-MY-APPLE

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Question marked as Top-ranking reply

Nov 19, 2021 11:24 AM in response to JujuHenderson

They usually ship the trade-in box about the same time as the new device but it may ship by a slower shipping method. It should arrive within a few days of the new device.


This is primarily a user-to-user support forum; other Apple users like you. If the box doesn't arrive, try contacting Apple Sales support at 1-800-MY-APPLE

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iPhone kit

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