why is my phone still locked to the owner?
why is my iphone locked to the owner?
why is it not updating to the latest IOS?
iPhone 7, iOS 15
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Best reply
Because the previous owner did not properly remove his account from the phone.
• If you have an iPhone 6S through 11, you can update to 14.8.1 or 15.1
• If you have an iPhone 12 or 13 you can update to 15.1.1
Go to Settings > General > Software Update.
Update your iPhone, iPad, or iPod touch -
https://support.apple.com/en-us/HT204204
Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.
Make sure you:
• Are using a WiFi connection (not a hotspot).
• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.
• Are not using a VPN connection.
• Do not have power save mode turned on.
• Do not have a beta version installed.
• You have at least 6 gigs of storage available.
You can also check out this article for help -
If your iPhone, iPad or iPod touch won’t update
https://support.apple.com/en-gb/HT201435