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Tomshiff Author

Level 1

6 points

Dead iPad pro

My iPad Pro is dead. I tried volume up and down, then the power on button. What else can I do?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Nov 19, 2021 1:45 PM

Top-ranking reply

LotusPilot

Level 10

334,546 points

Posted on Nov 19, 2021 2:14 PM

Connect your iPad to its Power Adapter, undisturbed, for at least an hour; whist still connected to external power, try a forced-restart:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

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Dead iPad pro

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