Using MS Office Apps with a M1 chip

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Level 1

4 points

Using MS Office Apps with a M1 chip

I have just upgraded to a new MacBook Pro with M1 chip. Suddenly I am no longer able yo use my MS Office Apps using my school account: “Your account doesn’t allow editing on a Mac. To learn more, contact your admin about your Office Plan.”

No such message on my old MacBook, and of course no plans for the school to upgrade. Does owning the M1 mean I either accept a significant functionality loss or fork out for my own MS Office subscription?

MacBook Pro (2020 and later)

Posted on Nov 20, 2021 12:40 AM

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Answer 1

Top-ranking reply

BobTheFisherman

Level 10

81,595 points

Dec 15, 2021 9:33 AM in response to MimsFamily

MimsFamily wrote:

@sakilo, did you ever get a resolution to this other than getting punted to microsoft's home page?

You need to contact your product school account manager/admin or Microsoft. Neither Office nor the admin controls placed on the school account fall within anyone else's area of responsibility.

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Answer 2

sakilo Author

Level 1

4 points

Dec 15, 2021 3:43 PM in response to sakilo

After spending ages going through all trouble shooting options, signing out of and back into my office account WITHIN the MS Office apps (rather than the browser window) on the new device fixed it. There was no issue with the account in the first place, the error message was misleading and unhelpful.

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Answer 3

Sonicray

Level 5

4,556 points

Nov 20, 2021 1:10 AM in response to sakilo

Please, contact Microsoft support, they have a whole site only for Office 365:

https://support.microsoft.com/home/contact

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Answer 4

Dec 15, 2021 4:41 AM in response to sakilo

@sakilo, did you ever get a resolution to this other than getting punted to microsoft's home page?

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