Camera issues
I don’t know why out of nowhere this message appeared i have this 12 pro max. And i am unable to use 0.5x in the camera. Please let me know how to fix this as i have no apple store in my country
iPhone 12 Pro Max, iOS 14
I don’t know why out of nowhere this message appeared i have this 12 pro max. And i am unable to use 0.5x in the camera. Please let me know how to fix this as i have no apple store in my country
iPhone 12 Pro Max, iOS 14
Hello Shahrukhanis,
We see you're getting an alert about your camera, and also having issues using one of the lenses, and we'd like to help.
Just to clarify, are you getting the alert seen at the bottom screenshot here: About Genuine iPhone cameras
If so, has the device ever been repaired or replaced? Also, was it purchased as new or secondhand?
As the page above helps to go over, this can show up when the camera module was replaced but without using genuine camera parts.
The notification itself may not affect the camera's abilities, however as you're experiencing issues with it, then it may be best to get it inspected.
We noted you mentioned there aren't Apple Stores in your region, however there may be local Apple Authorized Service Providers. This page can help locate any nearby: Apple - Find Locations
Take care.
Shahrukhanis,
As you're still experiencing camera issues, you may try the steps here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working
If it still persists after that, we'd recommend checking to see if you have any Apple Authorized Service Providers in the region. This link can help with that: Apple - Find Locations
Cheers.
Hi,
thanks for your reply, my notification from the settings has gone but I still can’t use the x0.5 in camera and x1.0 in portrait.
Camera issues