Camera issues

I don’t know why out of nowhere this message appeared i have this 12 pro max. And i am unable to use 0.5x in the camera. Please let me know how to fix this as i have no apple store in my country

iPhone 12 Pro Max, iOS 14

Posted on Nov 20, 2021 4:34 AM

Reply
3 replies

Nov 21, 2021 7:42 AM in response to Shahrukhanis

Hello Shahrukhanis,


We see you're getting an alert about your camera, and also having issues using one of the lenses, and we'd like to help.


Just to clarify, are you getting the alert seen at the bottom screenshot here: About Genuine iPhone cameras


If so, has the device ever been repaired or replaced? Also, was it purchased as new or secondhand?


As the page above helps to go over, this can show up when the camera module was replaced but without using genuine camera parts.

The notification itself may not affect the camera's abilities, however as you're experiencing issues with it, then it may be best to get it inspected.

We noted you mentioned there aren't Apple Stores in your region, however there may be local Apple Authorized Service Providers. This page can help locate any nearby: Apple - Find Locations


Take care.

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Camera issues

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