refund
requested for a refund and it says “Your original payment method has been refunded for this purchase.” but i have no received it in my account
iPhone 11, iOS 14
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Check the status of a refund for apps or content that you bought from Apple
Allow up to 48 hours to receive an update. The time it takes for the money to appear on your account or statement depends on the payment method. You may lose access to refunded items.
How to check the status of your refund request
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Choose Check Status of Claims. If you don't see Check Status of Claims, you don't have any pending refund requests.
- To see the status, tap or click Pending.
When will I get the money back?
If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.
Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.