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why my ID Face have trouble?

Can Apple open Face ID for me ? it’s having trouble with camera TrueDepth

iPhone XS Max, iOS 14

Posted on Nov 20, 2021 1:02 PM

Top-ranking reply

Level 10

418,795 points

Posted on Nov 20, 2021 2:38 PM

If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114

If an alert says Face ID has been disabled on your iPhone or iPad Pro, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186

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