About to break down - I fudged up BAD :_( SOS

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About to break down - I fudged up BAD :_( SOS

Ok, so my mom has had her iPad for a long time - so long that it is slightly bent and partially duct taped! aside from that my mom never really used her "Apple ID email for personal emails, or business" and we would have the app store 'remember password' on free apps. This was when I last factory reset her iPad and made her a random apple ID.

Recently, I went to Factory Reset the ipad because I forgot the password to the apple ID I made for my mom a while back because in past days I have always done this when we forgot stuff. This time AFTER I factory reset the iPad is now saying the Ipad is locked to the owner and is asking for this login info (the ID I made for my mom, but forgot the password) .. now I can't do anything with the Ipad.

When I try to make a support ticket for the ipad it is telling me the serial number is INVALID. The only area I can see the serial is on the back of the ipad in VERRYYY small print - used iphone to take picture of it to zoom in.

Any help be appreciated :(

iPad Air 2 Wi-Fi

Posted on Nov 21, 2021 1:01 AM

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LotusPilot

Community+ 2024

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Nov 21, 2021 5:16 PM in response to Coty_White

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.

However, recovery of the AppleID credentials should be possible…

If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/

To recover your credentials, you’ll need access to any one of the following:

Your primary email address mailbox that corresponds with your AppleID
Any of the secondary/recovery email addresses that should be configured for your AppleID account
Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support

More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/

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